Teams - About us | Frama

Who we are

Handcrafted in Emmental – Delivered to the world

At our headquarters in Switzerland (Lauperswil BE), we currently employ around 60 committed, professionally qualified and competent employees, who put their heart and soul into serving our customers all over the world, day after day - you can take our word for it!

7 specialised teams at Frama AG take care of the smooth operation of our services, products and solutions:

  

Sales & Key Account Management

We are the direct contact for our subsidiaries and business partners. By providing close support and advice, we ensure a continuous transfer of knowledge and make a valuable contribution to high customer satisfaction and compliance with our worldwide quality standards in pre-sales, sales and after-sales. Our sales team personally looks after global key accounts and is committed every day to optimally fulfilling the individual needs and wishes of our international clientele.

 

Customer satisfaction is our most important asset: we are committed to meet the high demands of our international clientele every day.

Brian, Head of Sales

Marketing Services

Our tasks are manifold and range from the development of creative concepts and market cultivation strategies to the provision of sales tools, documentation and video tutorials. We are responsible for the content on this website, manage translations, define corporate design guidelines, manage global social media channels and coordinate international campaigns. Our marketing team consists of a team of competent employees with different qualifications, knowledge and strengths as well as a mediamatics apprentice EFZ with focus on project management, marketing and digital media.

 

We are a multi-skilled, engaged, young-at-heart team. Thanks to our different skills, we can implement a wide variety of projects together.

Charlotte, Mediamatician

Finance & Administration

As an internal service provider, we primarily provide all necessary financial and human resources so that all activities can be carried out in the usual high quality and planned projects can be completed. We ensure that the foundations are in place and thus make our contribution to the success of the company. Our employees perform their tasks in the areas of finance and accounting, controlling, human resources and administration.

 

Our daily work is characterised by diversity and professionalism. As a central contact point, we work across teams and departments: we coordinate, organise and support our employees.

Corinne, Employee Administration & Finance

R&D, Technology & Engineering

We develop, test, operate and maintain the data centre space for the accounting of sensitive and monetary data. Our core tasks also include developing and ensuring the operation of franking machines, tax meters and value printers as well as the development and maintenance of web-based platforms such as Serema. The R&D, Technology & Engineering department currently consists of more than 20 qualified employees with comprehensive know-how in software development, systems engineering, testing, project management and release management.

 

As a motivated and competent crew, we develop IT system solutions for complex requirements. We look ahead and actively shape the Frama future.

Thomas, Software System Architect

Supply Chain & Operations

Our core task is the worldwide procurement of materials and cost-optimised production of our franking machines, tax meters and value printers as well as downstream customer support. We support our customers, subsidiaries, partners and specialist dealers in second-level support for technical questions and problems. The consistent use of powerful IT systems (SAP, Solidworks 3D-CAD, Lab View) enables us to implement our processes with a high degree of efficiency and to optimise them continuously. The Supply Chain & Operations department employs motivated people in a wide variety of fields such as supply chain, production, engineering, tariff management, RRC services and customer support.

 

Our area of responsibility is very varied and complex, as we are responsible for the smooth running of the entire value and supply chain, from material procurement to delivery to the end customer.

Daniel, Head of After Sales Services

Facility Services

We plan and coordinate all assembly and renovation work and are responsible for the maintenance of the building and the entire infrastructure, such as tools, electrical installations, lighting and equipment. Our team consists of dedicated employees who roll up their sleeves day after day to create an optimal working environment.

 

Much can be planned, but not everything. That is the challenge of our daily work.

Andreas, Employee Facility Services

Integrated Management System

We are responsible for the implementation and further development of the Integrated Management System as well as for the monitoring of tasks and processes. With our work, we ensure smooth processes and make a central contribution to the successful achievement of objectives for the entire Frama Group. Our team guarantees compliance with the internationally certified ISO standards in the areas of information security and quality management. Furthermore, we implement the requirements of data protection, environmental management and occupational safety.

 

As IMS representatives, we implement, optimise and supervise Frama AG's Integrated Management System. We are responsible for the continuous improvement and monitoring of the processes in the areas of quality, environment, information and occupational safety, and our work ensures that they are always auditable.

Mark, IMS Officer